Privacy Policy

At Lovesy Leadership Coaching, I am committed to protecting and respecting your privacy. This Privacy Policy explains how I collect, use, and safeguard your personal information when you use my website, services, or otherwise interact with my business.

I understand the importance of maintaining the confidentiality of personal information, particularly in a coaching relationship. This policy is designed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who I Am

Lovesy Leadership Coaching is owned and operated by myself, Kelly-Marie Lovesy, a leadership coach based in the United Kingdom. For the purposes of data protection legislation, I am the data controller of your personal information.

Information I Collect

Information you provide to me

I may collect the following types of personal information:

• Identity Data: Including your name, title, date of birth, gender, and other personal identifiers
• Contact Data: Including your address, email address, and telephone numbers
• Professional Data: Including your job title, company, work experience, and professional goals
• Session Data: Information shared during coaching sessions, including personal reflections, goals, challenges, and other content
• Technical Data: Including internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access my website
• Usage Data: Information about how you use my website, products, and services
• Marketing Data: Your preferences in receiving marketing from me and your communication preferences

Special Categories of Personal Data

In the course of our coaching relationship, you may share information that falls under "special categories" of personal data. This could include details about your health (including mental health), racial or ethnic origin, political opinions, religious beliefs, or other sensitive information. I only process this information with your explicit consent and for the specific purpose of providing coaching services to you.

How I Collect Your Personal Information

I collect personal information through:

• Forms completed on my website
• Correspondence with me by post, phone, email, or other methods
• Coaching intake questionnaires and assessments
• Information shared during coaching sessions
• Cookies and similar technologies on my website

How I Use Your Personal Information

I use your personal information only for legitimate purposes connected with the services I provide. These include:

Providing Coaching Services

• To deliver coaching and consultation services
• To prepare for and facilitate coaching sessions
• To provide personalised guidance and support
• To track progress against agreed goals and objectives

Business Operations

• To manage my relationship with you
• To process payments and maintain accounting records
• To respond to your enquiries
• To fulfil my contractual obligations

Website and Marketing

• To administer and protect my business and website
• To deliver relevant content and experiences
• To use data analytics to improve my website, services, marketing, and user experiences
• To make suggestions and recommendations that may interest you, with your consent

Lawful Basis for Processing

I process your personal information on the following lawful grounds:

• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for my legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
• Consent: You have given clear consent for me to process your personal data for a specific purpose.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which I am subject.

For special categories of personal data, I will only process such information with your explicit consent, or where processing is necessary for the establishment, exercise, or defence of legal claims.

Data Retention

I will only retain your personal information for as long as necessary to fulfil the purposes for which I collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, I consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorised use or disclosure
• The purposes for which I process the data
• Whether I can achieve those purposes through other means
• The applicable legal requirements

In general, I retain coaching-related records for a period of 7 years after the conclusion of our coaching relationship. After this period, personal data will be securely deleted or anonymised.

Data Security

I have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.

These measures include:

• Limiting access to personal information to those who have a business need to know
• Using encrypted storage and communication systems
• Maintaining procedures to deal with any suspected personal data breach
• Regular security assessments and updates

Sharing Your Personal Information

I treat all personal information shared during our coaching relationship as confidential and do not share it with third parties except in limited circumstances:

Service Providers

I may share your personal information with trusted third-party service providers who assist me in operating my business, such as:

• Email and communications platforms
• Scheduling and calendar systems
• Payment processors
• Website hosting and maintenance providers
• Cloud storage providers

These service providers are data processors who act on my behalf and are contractually obligated to handle your data securely and only for the purposes I specify.

Legal Requirements

I may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

Professional Supervision

As a professional coach, I engage in supervision to ensure the quality of my services. During supervision, I may discuss aspects of our coaching relationship, but I will always do so in an anonymised way that protects your identity.

With Your Consent

I will obtain your explicit consent before sharing your personal information in any way not covered by this Privacy Policy.

Cookies and Similar Technologies

My website uses cookies and similar technologies to enhance your experience and collect information about how you use my site.

Types of cookies I use:

• Essential cookies: Required for the operation of my website
• Analytical/performance cookies: Allow me to recognise and count visitors and see how they move around my site
• Functionality cookies: Enable my website to remember your preferences
• Targeting cookies: Record your visit to my website, the pages you visit, and the links you follow

You can set your browser to refuse some or all cookies or to alert you when websites set or access cookies. However, if you disable or refuse cookies, some parts of my website may become inaccessible or not function properly.

Your Rights

Under the UK GDPR, you have several rights regarding your personal information:

• Right to be informed about how I use your personal data
• Right of access to your personal data
• Right to rectification if your personal data is inaccurate or incomplete
• Right to erasure (also known as the 'right to be forgotten')
• Right to restrict processing of your personal data
• Right to data portability, allowing you to obtain and reuse your personal data
• Right to object to the processing of your personal data
• Rights relating to automated decision making and profiling

To exercise any of these rights, please contact me using the details provided in the "contact us" section or the details below. I will respond to your request within one month. There is no fee for exercising these rights, but I may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in how I process your information or changes in legal requirements. Any updates will be posted on this page with a revised effective date. I encourage you to review this Privacy Policy periodically.

Complaints

If you are concerned about how I handle your personal information, please contact me directly so that I can address your concerns. If you are not satisfied with my response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Contact

If you have any questions about this Privacy Policy or my data protection practices, please contact me at:

Lovesy Leadership Coaching - lovesyleadershipcoaching@gmail.com

Last updated: 05/05/2025